General FAQs
CallPilot is an AI receptionist for UK businesses. It answers calls when you can’t, asks the right questions, captures the caller’s details, and sends you a clear enquiry summary by dashboard, SMS, and email.
You connect your phone number, customise your AI agent, and set rules for how it should respond. CallPilot then handles calls automatically using advanced voice AI.
Yes — you can fully customise scripts, responses, tone, and behaviour to match your business and brand.
CallPilot is ideal for trades, local services, law firms, dentists, estate agents, garages, clinics, agencies, and any UK business where missed calls can mean missed revenue.
No — it supports your team by handling repetitive calls, freeing them up to focus on higher-value work.
Pricing & Billing
CallPilot has a simple live plan at £99 per month, plus usage at £0.35 per call minute. You can start a 7-day free trial before subscribing.
Yes — you can start a 7-day free trial, set your own greeting and questions, get a CallPilot number, and test real call handling before you buy.
No — the 7-day free trial does not require a card. You only enter billing details if you decide to continue after the trial.
When the trial ends, your CallPilot service is paused. You can still log in and upgrade to continue using the service.
Yes — you can cancel at any time. You’ll only be charged for your active subscription and usage up to the point of cancellation.
Charges are based on your active subscription and call usage. You can view billing and usage details in your dashboard.
Setup & Technical
No — CallPilot is designed to be simple. Most users can get set up in minutes without any coding.
Yes — you can keep your existing number by forwarding calls to your CallPilot number.
Yes — CallPilot can provision a business phone number for your account, which you can use for forwarding missed, busy, unanswered, or out-of-hours calls.
Yes — you can choose an industry template and edit the intake questions to match your business.
Trust & Reliability
Yes — we use industry-standard security practices to protect your data and calls.
The AI is highly accurate, but like any AI system, it is not 100% perfect all the time. Call summaries should be reviewed like any normal call note.
No — CallPilot is designed to capture caller details and enquiry information. It should not be used to provide regulated advice.
Results
Most users are up and running in under 10 minutes.
Businesses typically use CallPilot to improve response times, capture more enquiries, and reduce missed-call opportunities.
CallPilot is built to be simple. It focuses on answering missed calls, capturing useful enquiry details, and sending clear summaries fast — without forcing you into a complicated call centre or job-management system.